Visit Ms. Hummer or Mr. Giraldo in room 213 (office inside the library) OR email PVH-DES (LCPS staff/students only)  

Technology Support Center: 571-252-2112     M-F   7:30 am - 5:00 pm (excluding holiday's)

Email your question to Email Support Center (from your LCPS provided email)

Submit an Incident - staff and students - several people are monitoring ticket queues

Video: How to submit an Incident/Service Request

Chromebook troubleshooting:

Clear your browsing history
Open Chrome. 
In the top right, click on the 3 vertical dots  
Click on More Tools 
Time Range: select All Time 
Check all 3 categories  
Click Clear data 

Update Chrome version

Open Chrome 
In the top right, click on the 3 vertical dots 
Click on Settings 
Lower left side of page click About Chrome 
Click Chrome OS Settings 
Click Check for Updates 
Once it finishes looking for updates, click Restart

For any student who withdraws from LCPS to transfer to another education organization, the student account will have the following access:

Within 24 hours of the student's status change in Phoenix, the student’s account will be set to limited access to download content only and students will no longer be able to login to their LCPS issued Chromebook.

Students will have access to download content for 30 days.

Please remember that the student withdrawal form requires collection of the student Chromebook as well.

After 30 days, students will have no access to their LCPS accounts and their account will be placed in archive status.

After 60 days in archive status, student account will be deleted.

All content will be deleted when this occurs.

For any student who graduates from LCPS (not enrolled for the next school year or not attending summer school), the student’s account will have the following access:

Student will have full access to content and applications through June 30th.

Student will have limited access to only download content from July 1 through July 31st.

Student will have no access beginning August 1 and accounts will be placed in archive status through September 30th.

Student accounts will be deleted on October 1st - All content will be deleted when this occurs.

For any student who leaves LCPS (not enrolled for the next school year or not attending summer school), the student’s account will have the following access: 

Student will have full access to content and applications through June 30th.

Student will have limited access to only download content from July 1 through July 31st. 

Student will have no access beginning August 1 and accounts will be placed in archive status through September 30th. 

Student accounts will be deleted on October 1st - All content will be deleted when this occurs.

For any student who is withdrawn based on 15 days of consecutive absences (vacation, illness and not placed on homebound instruction, long term suspension, or other):

Students will have full access to their LCPS account, Chromebook, and cloud services for 30 days from the status change in Phoenix.

After 30 days, students will have limited access to download content only.

If the student does not re-enroll in LCPS by September 30th of the following year, the account will be deleted.

For any staff member who leaves LCPS, their account will CLOSE COMPLETELY at the end of the contract. For licensed staff, that will be June 12. Download all materials BEFORE midnight on the last contract day.